Processing and Postage Time:
As we make our skincare in small batches to keep fresher for longer, our turn around time is 2-3 days or 2 weeks for Wholesale Orders. We do like to get them out faster if we can. Our office is located in Brisbane QLD Australia
Minimum Orders (only for Wholesale):
There is a minimum order of 10 units per product, and you can then only order in multiples of 10. eg 10, 20, 30 and so on.
At this stage we don't offer accounts, all items must be paid for before we will ship.
Secure Credit Card and Paypal:
We accept Visa, MasterCard, PayPal and Direct Deposit. All credit cards will be processed via PayPal, you do not need a PayPal account for this. As all payments are processed through PayPal your credit card details remain safe and secure. To make your payment by Direct Deposit, please contact us on email@example.com to place your order and we will get back to you with our account details.
We handle returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Adore Lifestyle.
Due to hygiene, health and safety regulations we are unable to offer refunds on opened products. To be eligible for a return, your item must be unused and in the same condition that you received it.
Please contact us on firstname.lastname@example.org
Acceptance of Terns and Conditions:
BY ORDERING PRODUCTS OR USING SERVICES, OR BY OTHERWISE INDICATING ACCEPTANCE OF THESE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND REVIEWED THESE TERMS IN THEIR ENTIRETY, YOU AGREE TO THESE TERMS, AND THESE TERMS CONSTITUTE BINDING AND ENFORCEABLE OBLIGATIONS TO YOU.
Information you provide us
We are required to collect information from you such as your name, email, contact number, delivery address, and payment details.
How we use the information
- To supply you with the service and product ordered.
- Billing and Accounts.
- A way to contact you regarding your order
- From time to time you may receive emails with special offers, competitions or new products. At anytime you are able to opt out of these emails by replying with an unsubscribe message.
Disclosing your information
We only disclose information if required by law.
If we suspect fraud or unapproved transactions we will communicate this through the Bank, PayPal and the Police.
Adore Lifestyle do not under any circumstances sell your information to any third party.
All payments are processed through PayPal and are encrypted, which means we do not see any Bank or Credit Card details.